by Eric Wyatt | May 17, 2018 | Brand Basics
Customer Service is Part of Customer Experience We all have something in common—we each have a customer service story of some kind. Whether it is good or bad, we each have one. As a brander, you have to remember that your customers have those interactions as well....
by Eric Wyatt | May 12, 2018 | Brand Basics, Brand Elements
Not all brands are created equal Brandis an interesting word. Sure, there is the literal definition—a good or type of product manufactured by a company under and known by a specific name. For most people, this single definition is enough. But, what if I told you there...
by Eric Wyatt | May 10, 2018 | Brand Basics, General
Brand Position and Taglines are not Interchangeable As you know by now, taglines are a helpful part of your brand, and as we’ve discussed there is often a misconception when it comes to taglines vs. brand position . It is easy to understand how they can be...
by Eric Wyatt | May 5, 2018 | Brand Basics, Brand Elements, Brand Ideals
Brand Ambassadors All Around Let me ask you a simple question: Does your brand have any brand ambassadors? If you answered ‘No,’ you might want to rethink that. No matter what size of business you have, you have brand ambassadors. Brand ambassadors tend to...
by Eric Wyatt | May 3, 2018 | Brand Basics, Brand Ideals
Customer Avatars Let’s face it, if you’re building a brand you’re dealing with customers. Your customers, no matter what type of business you are running, have personalities. Getting to know your customers and knowing their personalities will help...
by Eric Wyatt | Apr 27, 2018 | Brand Basics, Brand Dynamics, Brand Elements
Colors All Around Color. It’s all around us; everywhere we look we can see it. Our world is naturally filled with a vast array of colors. In nature colors serve as indicators. They relate to potential mates, predators, prey, or hazards. If you were to close your...